Dialogue management

This is an abstract with a summary of the experimental results (they are near the end and included below):

Stodolsky, D. (1987). Dialogue management program for the Apple II computer. Behavior Research Methods, Instruments, & Computers, 19, 483-484.

Persons in groups which used the equal-time resolution rule showed superior task performance and experienced less frustration as compared to persons in groups using a first-in first-out resolution rule. Also, in groups using the equal-time resolution rule, persons who were fearful of speaking in groups were felt to be group leaders just as often as persons who were not fearful (Zimbardo, Linsenmeier, Kabat & Smith, 1981). Teams working in the telecommunication settings made better decisions, enjoyed themselves more, experienced less frustration, and viewed their teams' decisions more favorably as compared to face-to-face groups (Linsenmeier & Zimbardo, 1982). These preliminary results are unusual when compared with other work on telephone meetings. Such meetings typically result in greater dissatisfaction and inferior performance as compared to face-to-face interaction (Weston & Kristen, 1973; Weston, Kristen & O'Connor, 1975).

This is a short version discussing a more advanced management procedure:

Stodolsky, D. (1988, September). Self-management of Criticism in Dialogue. Fourth European Conference on Cognitive Ergonomics, Cambridge, UK: European Society for Cognitive Ergonomics.

A long version, which includes equations, is:

Stodolsky, D. (1984, December). Self-management of criticism in dialog: Dynamic regulation through automatic mediation. Paper presented at the symposium Communicating and Contracts between people in the Computerized Society, Gothenburg University, Sweden.